Frequent Questions

We accept credit and debit cards (Visa, MasterCard, American Express) as secure payment methods. You can also make bank transfers.
The delivery time varies depending on your location. Typically, orders are delivered within 3 to 5 business days after payment confirmation.
Our shipping is free for all orders within Mexico. You won’t have to worry about any additional shipping costs.
  • 4.1. If you wish to make a return, please contact our support team within 14 days of receiving the product. We will provide instructions on how to proceed.
  • 4.2. Returns will only be accepted for products that are in their original condition, unused, and with the packaging intact. Return shipping costs will be covered by you, unless otherwise specified.
  • 4.3. Refunds will be processed within 30 days of receiving the returned product and will be subject to the refund policies of the external supplier.
  • 4.4. To request a refund for a damaged product or manufacturing error, it will be necessary to perform an unboxing video of the garment and send the video to our support team. This will allow us to rule out any customer error and expedite the refund process.
  • 4.5. Once we receive and evaluate the unboxing video, we will proceed with the refund or replacement as appropriate, following our policies.
Certainly! We offer a size guide for each product to help you choose the right size. If you have any questions, our customer service team on WhatsApp will be happy to assist you.
We will send you a tracking link via WhatsApp once the order has been shipped. You can track your package at any time.
We apologize for the inconvenience. In case of a damaged product or a manufacturing error, we offers a free replacement or a refund if you contact us within 30 days of product delivery.
If your order has not been shipped yet, you can cancel it, and we will refund the full amount. Please contact us via WhatsApp as soon as possible to process the cancellation.
Yes, we regularly offer promotions and discounts. Stay updated on our special offers by following us on our social media channels.
Our customer service on WhatsApp is available from Monday to Friday, from 9:00 a.m. to 6:00 p.m. (local time). Feel free to message us if you have any questions or concerns.