Terms & Conditions

1. Use of the Website:

  • 1.1. Our online store offers products for sale, which are supplied by external providers located in the United States, using the dropshipping model.
  • 1.2. The products and descriptions presented on this website are provided by the suppliers and are offered in good faith. We do not guarantee the accuracy, completeness, or timeliness of the information provided.
  • 1.3. We are not responsible for any loss or damage that may arise from the use of this website or the purchase of products through the dropshipping system.

2. Purchase Process:

  • 2.1. By placing an order on our online store, you are agreeing to purchase a product that will be shipped directly by the supplier located in the United States to the shipping address you provide during the checkout process.
  • 2.2. Product prices are subject to change without prior notice. We reserve the right to modify prices at any time.
  • 2.3. We do not guarantee the ongoing availability of products presented on the website. If a product is not available after placing an order, we will inform you as soon as possible and proceed with the cancellation and refund of the order.

3. Shipping:

  • 3.1. Estimated delivery times are provided based on information provided by suppliers in the United States. We cannot guarantee the punctuality of deliveries as they are subject to the logistics and operations of third parties.
  • 3.2. Shipping is free of charge for all orders and will be covered by us as an additional benefit for our customers.

4. Returns and Refunds:

  • 4.1. If you wish to make a return, please contact our support team within 14 days of receiving the product. We will provide instructions on how to proceed.
  • 4.2. Returns will only be accepted for products that are in their original condition, unused, and with the packaging intact. Return shipping costs will be covered by you, unless otherwise specified.
  • 4.3. Refunds will be processed within 30 days of receiving the returned product and will be subject to the refund policies of the external supplier.
  • 4.4. To request a refund for a damaged product or manufacturing error, it will be necessary to perform an unboxing video of the garment and send the video to our support team. This will allow us to rule out any customer error and expedite the refund process.
  • 4.5. Once we receive and evaluate the unboxing video, we will proceed with the refund or replacement as appropriate, following our policies.

5. Intellectual Property:

  • 5.1. All content on this website, including text, images, logos, and graphics, is protected by intellectual property rights and is the exclusive property of ours or our suppliers.
  • 5.2. Reproduction, distribution, display, or any other unauthorized use of the content on this website is prohibited without our express written authorization.

6. Modifications to the Terms and Conditions:

  • 6.1. We reserve the right to modify these terms and conditions at any time. The modifications will become effective upon publication on this website.
  • 6.2. It is your responsibility to periodically review this section to be aware of any changes to the terms and conditions.
By using our website, you confirm that you have read, understood, and accepted these terms and conditions. If you have any questions or concerns, please do not hesitate to contact us through our customer support channels.

Last Updated: 27 of July 2023

Letras de Medusa
letras.de.medusa@gmail.com
3222009581